Subject: WatchIndia.TV: Supervisor Queue
From: Claire Ledesma <[email-masked]>
To: Ashok <[email-masked]>
Cc: Anshul <[email-masked]>, gee <[email-masked]>, bernadette <[email-masked]>, nyle <[email-masked]>, Akhil <[email-masked]>, subir <[email-masked]>
Date: Mon, 23 Jul 2012 01:09:53 +0530 (IST)

Hi Sir, 

Good Day! 

Please check below escalations 

[email-masked] 
00151887 

> cs came to chat asking for further updates 
> informed that we are still waiting for updates 
> cs is complaining that he have waited for 4 weeks to get the new TV-Box. Now, it's about 1 week when he got it and it's not working as well. CS asked for a direct line so he can talk with the TOP tech guy as no one calls him if he is requesting for a callback. 
> Please advise if a callback is possible. 

[email-masked] 
00148127 

> CS has an existing case escalated to T3 under 00148127. 
> CS has been making a follow ups with cases no. 00151158, 00150997 and 00148875. 
> CS was last responded asking to extend his patience on July 12. 
> CS responded on July 21 asking for updates again. 
> As per cs 9 days has already passed since he have received the email from us. 
> Have escalated 00151158 to SUP Q in SF 
> Please advise 

[email-masked] 
00138617 

> cs came to chat asking for updates with regards to the Raj channels 
> cs has subscribed with Mega Tamil and after few days, Raj channels were not working. 
> informed CS that Raj News has been fixed and higher tech team are continuing to solve the issue with Raj Musix tamil. 
> cs is very angry already as 4 -5 months has already passed when they reported the issue 

Thanks, 
Claire