Subject: Re: abandoned calls
From: Nella Jemino <[email-masked]>
To: Ashok Katoch <[email-masked]>
Cc: subir <[email-masked]>, Akhil P Walia <[email-masked]>, bernadette bagheri <[email-masked]>, Nyle Remo <[email-masked]>, samir kumar <[email-masked]>, krishna tiwari <[email-masked]>, Amit Tripathi <[email-masked]>, Roshan chetri <[email-masked]>, Danish Afzal <[email-masked]>, Rajeev kandpal <[email-masked]>, Nella Jemino <[email-masked]>, Manish Negi <[email-masked]>, Govind Nayal <[email-masked]>, Claire Ledesma <[email-masked]>, Anshul Pannu <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>
Date: Sun, 22 Jul 2012 01:12:40 +0530 (IST)

Hi Sir Ashok, 

Please see callback results below: 

1. 8587791215 CA 
[email-masked] 
-- 1st attempt: voicemail 
-- 2nd attempt: voicemail , left message to send an email 

2. 8587791215 CA 
-- same with no. 1 

3. 4258828080 WA 
[email-masked] 
-- Microcoft Corporation 

4. 4258828080 WA 
-- same with no. 3 

5. 4258828080 WA 
-- same with no. 3 

6. 6468122302 NY 
-- customer said that problem has already been fixed 

7. 6105549046 PA 
[email-masked] 
-- 1st attempt: voicemail 

8. 6468122302 NY 
-- same with no. 6 

9. 8329551539 TX 
[email-masked] 
-- customer had requested for cancellation yesterday 

10. 6303642120 IL 
[email-masked] 
-- 1st attempt: voicemail 
-- 2nd attempt: voicemail , left message to send an email 

11. 5036904477 OR 
-- 1st attempt: voicemail 
-- 2nd attempt: voicemail , left message to send an email 

12. 4037199956 AB 
-- 1st attempt: voicemail 
-- 2nd attempt: voicemail, left message to send an email 

13. 4106962371 MD 
[email-masked] 
-- 1st attempt: voicemail 
-- Customer would like to cancel, asked to send email 

14. 6262023054 CA 
[email-masked] 
-- Customer already placed the order 

15. 9196003377 NC 
-- customer called regarding cancellation 

16. 9196003377 NC 
-- same with no. 15 

Regards, 
Nella 

Let me correct, it is 10PM PDT, 1pm Phil time. 

Thanks 

----- Original Message ----- 
From: "Jade Cuizon" <[email-masked]> 
To: "Ashok Katoch" <[email-masked]> 
Cc: "subir" <[email-masked]>, "Akhil P Walia" <[email-masked]>, "bernadette bagheri" <[email-masked]>, "Nyle Remo" <[email-masked]>, "samir kumar" <[email-masked]>, "krishna tiwari" <[email-masked]>, "Amit Tripathi" <[email-masked]>, "Roshan chetri" <[email-masked]>, "Danish Afzal" <[email-masked]>, "Rajeev kandpal" <[email-masked]>, "Nella Jemino" <[email-masked]>, "Manish Negi" <[email-masked]>, "Govind Nayal" <[email-masked]>, "Claire Ledesma" <[email-masked]>, "Anshul Pannu" <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]> 
Sent: Friday, July 20, 2012 3:15:56 PM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi 
Subject: Re: abandoned calls 

Hi Sir, 

Yesterday there was a scheduled downtime on five9 during my shift. 
1 PM PDT and it lasted for about an hour. Supervisor on shift was informed. 

Thanks, 
Jade 

----- Original Message ----- 
From: "Ashok Katoch" <[email-masked]> 
To: "samir kumar" <[email-masked]>, "krishna tiwari" <[email-masked]>, "Amit Tripathi" <[email-masked]>, "Roshan chetri" <[email-masked]>, "Danish Afzal" <[email-masked]>, "Rajeev kandpal" <[email-masked]>, "Nella Jemino" <[email-masked]>, "Manish Negi" <[email-masked]>, "Jade Cuizon" <[email-masked]>, "Govind Nayal" <[email-masked]>, "Claire Ledesma" <[email-masked]>, "Anshul Pannu" <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]> 
Cc: "subir" <[email-masked]>, "Akhil P Walia" <[email-masked]>, "bernadette bagheri" <[email-masked]>, "Nyle Remo" <[email-masked]> 
Sent: Friday, July 20, 2012 3:07:48 PM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi 
Subject: abandoned calls 

Hi All, 

I need an explanation from the sales team as why there are 16 Abandoned calls ? 
Check the timings and these are as per IST you will have to revert back to this email with your explanation. 
This is not at all accepted we are receiving 36 calls and out of those 36 16 are abandoned ? 
Nella, Roshan, Amar and Jade please explain this ? I do not want to see any sales calls are abandoned. 
Nella :- Please follow up with cs ( as per the time schedule ) 

1 8587791215 Thu, 19 Jul 2012 01:18:55 
2 8587791215 Thu, 19 Jul 2012 01:21:58 
3 4258828080 Thu, 19 Jul 2012 03:29:33 
4 4258828080 Thu, 19 Jul 2012 03:43:34 
5 4258828080 Thu, 19 Jul 2012 03:47:48 
6 6468122302 Thu, 19 Jul 2012 06:30:36 
7 6105549046 Thu, 19 Jul 2012 06:50:29 
8 6468122302 Thu, 19 Jul 2012 06:50:39 
9 8329551539 Thu, 19 Jul 2012 18:13:49 
10 6303642120 Thu, 19 Jul 2012 19:20:38 
11 5036904477 Thu, 19 Jul 2012 20:49:20 
12 4037199956 Thu, 19 Jul 2012 21:12:32 
13 4106962371 Thu, 19 Jul 2012 21:37:13 
14 6262023054 Thu, 19 Jul 2012 21:54:42 
15 9196003377 Thu, 19 Jul 2012 21:59:05 
16 9196003377 Thu, 19 Jul 2012 22:00:03 

Thanks 
Ashok katoch