Subject: WatchIndia.TV: Supervisor Queue
From: Claire Ledesma <[email-masked]>
To: Ashok <[email-masked]>
Cc: Anshul <[email-masked]>, gee <[email-masked]>, bernadette <[email-masked]>, nyle <[email-masked]>, Akhil <[email-masked]>, subir <[email-masked]>
Date: Sun, 22 Jul 2012 01:09:16 +0530 (IST)

Hi Sir, 

Good Day! 

Please check below escalations 

[email-masked]
00150432

> cs came to chat to let us know that he is filing a case to his CC bank with regards to the charges
> asked cs to give us more time, cs said "why don't u send us the new box, if this is the causing the this much problem or just provide us a refund"
> Please advise

[email-masked]
00140019

> cs has already sent the old TV-Box and is now waiting for a new one 
> cs said that if we are unable then please refund my full amount 
> as per advise from the available sup, escalated to SUP Q. 

[email-masked]
00148900

> cs came to chat asking for updates 
> informed cs that the case has been escalated to the higher technical team and they are in contact with the manufacturers 
> cs said he'll contact next week and we should either replace the box or refund the money 

[email-masked]
00151968
> cs came to chat asking for further updates
> informed that we are still waiting for an update
> cs is very frustrated as he have been without the TV-Box since april
> he got the RMA TV-Box 1 week ago but it's still not working

Please advise
Thanks, 
Claire