Subject: Re: abandoned calls
From: Jade Cuizon <[email-masked]>
To: Ashok Katoch <[email-masked]>
Cc: subir <[email-masked]>, Akhil P Walia <[email-masked]>, bernadette bagheri <[email-masked]>, Nyle Remo <[email-masked]>, samir kumar <[email-masked]>, krishna tiwari <[email-masked]>, Amit Tripathi <[email-masked]>, Roshan chetri <[email-masked]>, Danish Afzal <[email-masked]>, Rajeev kandpal <[email-masked]>, Nella Jemino <[email-masked]>, Manish Negi <[email-masked]>, Govind Nayal <[email-masked]>, Claire Ledesma <[email-masked]>, Anshul Pannu <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>
Date: Fri, 20 Jul 2012 12:45:56 +0530 (IST)

Hi Sir,

Yesterday there was a scheduled downtime on five9 during my shift. 
1 PM PDT and it lasted for about an hour. Supervisor on shift was informed.

Thanks,
Jade

----- Original Message -----
From: "Ashok Katoch" <[email-masked]>
To: "samir kumar" <[email-masked]>, "krishna tiwari" <[email-masked]>, "Amit Tripathi" <[email-masked]>, "Roshan chetri" <[email-masked]>, "Danish Afzal" <[email-masked]>, "Rajeev kandpal" <[email-masked]>, "Nella Jemino" <[email-masked]>, "Manish Negi" <[email-masked]>, "Jade Cuizon" <[email-masked]>, "Govind Nayal" <[email-masked]>, "Claire Ledesma" <[email-masked]>, "Anshul Pannu" <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>
Cc: "subir" <[email-masked]>, "Akhil P Walia" <[email-masked]>, "bernadette bagheri" <[email-masked]>, "Nyle Remo" <[email-masked]>
Sent: Friday, July 20, 2012 3:07:48 PM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi
Subject: abandoned calls

Hi All, 

I need an explanation from the sales team as why there are 16 Abandoned calls ? 
Check the timings and these are as per IST you will have to revert back to this email with your explanation. 
This is not at all accepted we are receiving 36 calls and out of those 36 16 are abandoned ? 
Nella, Roshan, Amar and Jade please explain this ? I do not want to see any sales calls are abandoned. 
Nella :- Please follow up with cs ( as per the time schedule ) 

1	8587791215 	Thu, 19 Jul 2012 01:18:55
2	8587791215 	Thu, 19 Jul 2012 01:21:58
3	4258828080 	Thu, 19 Jul 2012 03:29:33
4	4258828080 	Thu, 19 Jul 2012 03:43:34
5	4258828080 	Thu, 19 Jul 2012 03:47:48
6	6468122302 	Thu, 19 Jul 2012 06:30:36
7	6105549046 	Thu, 19 Jul 2012 06:50:29
8	6468122302 	Thu, 19 Jul 2012 06:50:39
9	8329551539 	Thu, 19 Jul 2012 18:13:49
10	6303642120 	Thu, 19 Jul 2012 19:20:38
11	5036904477 	Thu, 19 Jul 2012 20:49:20
12	4037199956 	Thu, 19 Jul 2012 21:12:32
13	4106962371 	Thu, 19 Jul 2012 21:37:13
14	6262023054 	Thu, 19 Jul 2012 21:54:42
15	9196003377 	Thu, 19 Jul 2012 21:59:05
16	9196003377 	Thu, 19 Jul 2012 22:00:03

Thanks 
Ashok katoch