Subject: urgent
From: Ashok Katoch <[email-masked]>
To: Anshul Pannu <[email-masked]>
Cc: subir <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Thu, 19 Jul 2012 21:04:08 +0530 (IST)

Hi Anshul, 

please contact this customer at 0469408881 (its an Australian number)  and please advise him that we are sorry for the inconvenience and that we will be issuing a full refund. 
Please update me via email once it is handled and the outcome cause I need to add it to the complaint 

Thanks 
Ashok Katoch