Subject: orders @ securetabs
From: Trisha Perez <[email-masked]>
To: philippines <[email-masked]>
Cc: akhil <[email-masked]>, bernadette <[email-masked]>, gee <[email-masked]>, nyle <[email-masked]>
Date: Thu, 19 Jul 2012 19:57:52 +0530 (IST)

Hi All,

Good day!

We are expecting a huge wave of declined transactions. Bardo processing is temporary closed. 
All payment is being processed by only one gateway, the alternative solution. I'll let you know if we received some news from them.

Please advise customers to be patient in placing an order. You may inform them the following:

"We are experiencing an error with our primary payment processing solution, we are doing our best to get this issue sorted out as soon as possible. In the meantime, we kindly ask your patience in placing an order. We have an alternative payment solution which is the only one who received and verify transactions completed. We are so sure that this problem will be fixed soon."

Response above can be given if customer tried to place an order multiple times already and all procedures has been provided (whether card is for international orders, browser, place after 24 hours with failed attempts and etc )

Thanks,
Trisha