Subject: WatchIndia.TV: Supervisor Queue
From: Claire Ledesma <[email-masked]>
To: subir <[email-masked]>
Cc: Anshul <[email-masked]>, gee <[email-masked]>, bernadette <[email-masked]>, nyle <[email-masked]>, Akhil <[email-masked]>, Ashok <[email-masked]>
Date: Thu, 19 Jul 2012 01:06:55 +0530 (IST)

Hi Sir, 

Good Day! 

Please check below escalations 

[email-masked]
00150432
> cs came to chat asking for an update
> informed cs that we are still waiting for updates
> cs is very angry and is already threatening to cancel
> asked cs to extend his patience, cs is willing to extend his patience but he wants an exact time frame
> informed cs that we cannot give the exact time frame as of now but will resolve the issue ASAP
> cs did not respond

[email-masked]
00147247

> cs came to chat asking for updates
> informed cs that we are still waiting for further advise
> cs is asking for a full refund if this issue will not be resolved
> cs said : i want a full refund, not a single cent paid.. no service no proper response nothing
> informed cs that the issue is with few cs as well as he was doubtful that why it is taking so long to resolve this if he is the only one experiencing this issue
> asked cs to give us more time and extend his patience, cs agreed to wait for 2 - 3 days more but wants a call from one of the technical team at 6597281268, anytime day or night.

[email-masked]
00150902

> cs came to chat again asking for updates
> cs wants his TV-Box replaced else he wants to cancel the subscription
> CS wants a conclusion now
> cs doesn't want to wait anymore as it has already been 3 months
> cs wanted to be forwarded to both billing or ur higher tech

[email-masked]
00149054

> cs came to chat for cancellation 
> asked cs to allow us more time to resolve the issue as the higher tech team are checking this already with the manufacturer of the tv-boxes 
> cs asked if he will get a new TV-Box and if he will get a refund, informed cs that if needed he will be sent a new tv-box and he will be credited for the time that it takes to solve the issue from the day he reported it. 
> cs agreed to wait more.

Please advise

Thanks, 
Claire