Subject: WatchIndia.TV: Logistics/Billing
From: Claire Ledesma <[email-masked]>
To: Anshul <[email-masked]>
Cc: Akhil <[email-masked]>, subir <[email-masked]>, gee <[email-masked]>, bernadette <[email-masked]>, nyle <[email-masked]>
Date: Thu, 19 Jul 2012 01:06:38 +0530 (IST)

Hi Sir, 

Please check below escalations 

[email-masked] 
00151688 

Customer contacted via live assistance asking for updates with regards to his cancellation and refund request as it has already been more than 3 days. CS has a monthly subscription of Marathi Pack which was placed on June 15 and got renewed on July 15. CS is requesting for the auto renewal charges to be refunded as he have informed 30 days prior. 

Cs indeed sent an email requesting for cancellation of the automatic renewal the same day he have subscribed ( please refer to case no. 00147600). Wherein he has been informed that for cancellation of monthly plans, he must inform 5 days prior notice. The customer did not responded to that email and contacted us back on July 15 complaining for the auto renewal made. 

CS has already been informed that we did not receive any response to the email we have sent and as well as with regards to the terms and conditions. However, cs was still insisting for the refund. Hence, informed cs that this will again be forwarded to the billing but did not committed or assured that we will be processing a refund. As per backend, cs used the subscription until July 14 only and did not logged in after that. 

Cs also sent an email under case no. 00152033. 

Please advise. 

Thanks, 
Claire