Subject: WatchIndia.TV: Supervisor Queue
From: Claire Ledesma <[email-masked]>
To: subir <[email-masked]>
Cc: Anshul <[email-masked]>, gee <[email-masked]>, bernadette <[email-masked]>, nyle <[email-masked]>, Akhil <[email-masked]>, Ashok <[email-masked]>
Date: Wed, 18 Jul 2012 01:05:48 +0530 (IST)

Hi Sir, 

Good Day! 

Please check below escalations 

[email-masked]
00149928

> cs came to chat asking for further updates
> informed that we are still waiting for further updates from the higher team
> cs is threatening that if this will take more than a month to resolve he will cancel the subscription

Please advise. 

[email-masked]
00151607

> cs came to chat asking for updates with regards to his cancellation request 
> asked to wait for another 24 - 48 hours as the billing team is still checking his records thoroughly 
> cs is very frustrated as the issue with the TV-Box took so long to resolve and now his cancellation and refund request is also taking long 

Please follow up

Thanks, 
Claire