Subject: WatchIndia.TV: Supervisor Escalation
From: Claire Ledesma <[email-masked]>
To: Ashok <[email-masked]>
Cc: Akhil <[email-masked]>, gee <[email-masked]>, nyle <[email-masked]>, bernadette <[email-masked]>, Nella <[email-masked]>, Jade <[email-masked]>, krishna <[email-masked]>, narry <[email-masked]>, Tushar <[email-masked]>, subir <[email-masked]>
Date: Tue, 17 Jul 2012 17:24:35 +0530 (IST)

Hi Sir, 

Please check below escalations 

[email-masked]
00151898 

> cs complained that the zee marathi both on live and VOD are not in synch for about a week already
> cs has tried with high and low quality but same issue 
> cs also tried with WIFI and LAN, but no luck 
> checked at our end, the size of the frame keeps changing from big, small and smallest. When the frame is big, the A/V is in synch but if it is small or smallest, A/V is not in synch ( Please see screen shot for the changes of the size of frame )
> have asked cs to send the network reports still

Please check and advise.

Thanks, 
Claire