Subject: weekly performance report
From: Ashok Katoch <[email-masked]>
To: Sameer Kumar <[email-masked]>, Rizza Saure <[email-masked]>, Rajeev kandpal <[email-masked]>, Nella Jemino <[email-masked]>, Narry Bhatia <[email-masked]>, Manish Negi <[email-masked]>, Karen Duhaylungsod <[email-masked]>, Jade Cuizon <[email-masked]>, Govind Nayal <[email-masked]>, Claire Ledesma <[email-masked]>, Ashish sharma <[email-masked]>, Anshul Pannu <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, samir <[email-masked]>, Krishna Tiwari <[email-masked]>, Roshan chetri <[email-masked]>, Danish Afzal <dan
Cc: Akhil P Walia <[email-masked]>, subir <[email-masked]>, bernadette bagheri <[email-masked]>
Date: Mon, 16 Jul 2012 10:34:22 +0530 (IST)

Hi All, 

PFA the weekly performance report from 9-15 July. 

Again the entire team is in red Zone. Poor performance in terms of Csat score. We do not have that much flow in chats as well and I am sure we can provide better Customer support to our customers. 
This is to inform you all that when all the CS/Tech agents are occupied and chats are waiting, Sales agents needs to pitch in and chats should not be abandoned. 

Thanks 
Ashok Katoch