Subject: WatchIndia.TV: Supervisor Escalation
From: Claire Ledesma <[email-masked]>
To: subir <[email-masked]>
Cc: Akhil <[email-masked]>, gee <[email-masked]>, nyle <[email-masked]>, bernadette <[email-masked]>, Ashok <[email-masked]>, Nella <[email-masked]>, Jade <[email-masked]>, nellyn <[email-masked]>, krishna <[email-masked]>, narry <[email-masked]>, Tushar <[email-masked]>
Date: Sun, 15 Jul 2012 00:57:05 +0530 (IST)

Hi Sir, 

Please check below escalations 

[email-masked] 
00151602 

> cs came to chat requesting to cancel the service due to unavailability of sony and sab 
> suggested cs to resubscribe with Marathi Pack yearly but cs said no as they have encountered a lot of issues. 

1. Sony and SAB are not working. 
2. most of the channels are not having sounds - like zee cinema or bollywood movie. 
3 VOD is not working most of th time..channels are getting into hung status for long time 

> informed cs that he does not have the bolly movies and zee cinema channel and cs just said that it is news to us and chat was disconnected 

> checked in backend, cs subscribed with Zee marathi, etv marathi, zee tv, SET India and SAB TV. 

> CS was given UTV Pack for compensatiob for a month only but it remained active until now, changed status to pending cancel. 

> Upon opening cs account in PC, cs has also other channels like zee cinema, bolly movies hindi, Zee Khana Khazana, Zee Premier, DD National, DD India, 9X, Times Now, ET Now, Zoom TV, 9XM, DD Sports and FTV India 

Please advise 

Thanks, 
Claire