Subject: Call Cases :
From: anshul pannu <[email-masked]>
To: Subir Bikas Chakma <[email-masked]>
Date: Sat, 14 Jul 2012 21:24:31 +0530 (IST)

Hello Sir ,

Please arrange call for following cases. It's very urgent as I am going on 3 days week and will come tomorrow so I want to clear these cases asap.

1.  Case : 00149244 

Summary :

Subscription was renewed on 25/1/2012. Cs was informed for 5 months deduction but Cs replied want call to discuss.
There was no delay in box delivery and also tech case so 5 months deduction will be there but customer has not confirmed cancellation.

Please arrange call to get his concern and update in case comments.

2. Case : 00147723 

Summary :

His concern is not clear. He is asking for extension in service and want a call. He is saying that he was committed by one representative that his service will be extended.   

Please inform customer clearly that subscription's are set to auto renewal hence can't be extended. So, offer 3 channels of your choice free of cost for 2 months.

If customer is adamant with extension, please let him know it is possible only if account is canceled. Please update final resolution in Case comments.

3. Case : 00147611 

Cs concern is not clear. Please ask him does he want us to cancel his current package of Telugu pack ? 

4. Case : 00146657 

Cs came for cancellation. Cancellation email also sent but now he has received new box.

Try to retain and can also offer suitable compensation fo rthe days issues were alive.

Please update in case comments.

Waiting your reply.

Thanks ,

Anshul Pannu