Subject: New cases.
From: "amar kumar. chaudhary" <[email-masked]>
To: Samir Kumar <[email-masked]>, Rajeev kandpal <[email-masked]>, Nella Jemino <[email-masked]>, Claire Ledesma <[email-masked]>, Jade Cuizon <[email-masked]>
Cc: akhil <[email-masked]>, subir <[email-masked]>, Ashok katoch <[email-masked]>
Date: Fri, 13 Jul 2012 20:42:52 +0530 (IST)

Hi All,

While doing  new cases, when you put waiting for customer please change the queue to CS. cases are left lying in Back to cs for longer time .
Please see the image to see cases are in Over SLA for more than 50Hours.

Amar.