Subject: Wrong cancelation
From: Subir Chakma <[email-masked]>
To: Gorakh Chand <[email-masked]>, Danish Afzal <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Tushar Raina <[email-masked]>, Ashok Katoch <[email-masked]>, Ankit Tandon <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Fri, 13 Jul 2012 19:51:07 +0530 (IST)

Hi Gorakh, 

Pls sit down again with akhil to understand how cancellation/refund of TV Box subscribers are dealt with. 

First of all, you do not cancel a subscription having TV Box. This should be escalated to billing. 

Secondly, we do not refund cost of TV box (full amount of $99.99 is charged + shipping as is country wise). Plus we deduct month used. Do you know how final refund amount is calculated in this case?As when you escalate for refund, you should be giving the detailed calculated amount. 

Lastly, please put a note that is useful and give out some info. When you put one liner, any other person reading the note WILL have to go thru entire chats/calls/emails before understanding what actually needs to be done. This is wrong. Your note should be detailed and complete. 

Refer case no. 151061 

Rgds Subir 

Regards 
Subir