Subject: Re: Version Mismatch Error
From: narry bhatia <[email-masked]>
To: Akhil P Walia <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>, Ashok katoch <[email-masked]>, Krishna Tiwari <[email-masked]>
Date: Fri, 13 Jul 2012 07:19:19 +0530 (IST)

Hi,

Here are few more cases which I have received today:

1. [email-masked]

S/N: 8882220045

2. [email-masked]

S/N: 8882220248 

3. [email-masked]

4. [email-masked]

S/N: 8882220043 

All customers have RMA boxes received.

Regards,
Narry Bhatia

----- Original Message -----
From: "narry bhatia" <[email-masked]>
To: "Ashok katoch" <[email-masked]>, "Subir Bikas Chakma" <[email-masked]>
Cc: "Akhil P Walia" <[email-masked]>, "Krishna Tiwari" <[email-masked]>
Sent: Thursday, July 12, 2012 7:09:38 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Version Mismatch Error

Hi, 

This is to inform you that currently we are getting the issue of ' 'Version Mismatch Upgrade' ' will all those customers who have received the box as RMA. 

ISSUE: 

1. Customers when connecting the box first time and they are getting the service connection Failed. 
2. Pairing done and told to customers to restart the box and check, but they are getting the same issue. 
3. Given the software upgradation steps and, the upgradation is not getting started saying that Cannot down load the upgrade package 
STB will reboot and giving the version number: :SIG-340-v-3.60.08.1.MX3-APPS.3.90.193-303 
4. Even then after doing the steps of the Server configuration with the 50.18.251.231 , customers are getting : Version mismatchSIG-340-v-3.60.08.1.MX3-APPS.3.90.193-303 The application must be upgraded. 
5. Then again tried for software upgradation, same error comes and cycle goes ON. 

This is happening to all the boxes which customers have received as RMA. All boxes are off 888 series. 

Please check the following cases: 

1. [email-masked] 
S/N: 8882220246 

2. [email-masked] 
S/N:8882220074 

3. [email-masked] 
S/N: 8882220071 

4. [email-masked] 

Same issue but needs to confirm the S/N 

Please escalate this on highest priority and bring this issue to attention of Tier III , I am also escalating all cases to Tier III queue. 

Regards, 
Narry Bhatia