Subject: WatchIndia.TV: Supervisor Escalation
From: Claire Ledesma <[email-masked]>
To: Akhil <[email-masked]>
Cc: gee <[email-masked]>, nyle <[email-masked]>, bernadette <[email-masked]>, Ashok <[email-masked]>, Nella <[email-masked]>, Jade <[email-masked]>, nellyn <[email-masked]>, krishna <[email-masked]>, narry <[email-masked]>, Anshul <[email-masked]>, subir <[email-masked]>
Date: Fri, 13 Jul 2012 01:05:51 +0530 (IST)

Hi Sir, 

Please check below escalations 

[email-masked] 
00149254 
> cs came to chat asking for updates 
> informed that it is already in the highest technical team and they are checking the issue with the manufacturer that is why it is taking bit more time 
> however CS is no longer interested to wait for the resolution on the TV-Box and wants to cancel his account right now & refund for 8months out of 1 year payment 

00150902 
> this is an existing case for cancellation and has already been escalated to Ms. neima on July 10 
> cs was so persistent to talk with the billing team informed that agent will forward it on his behalf 
> cs agreed to wait until next friday July 20, 2012 or else he will take further actions after that against the service 

[email-masked] 
00147118 

> cs can no longer wait for the issue on the TV-Box to get solved. He is demanding for a replacement of the TV-Box or refund his money, not a pro-rated refund but Full refund. 
> Cs does not want to email anyone anymore and is requesting for someone to contact him immediately to settle this issue. CS number is 8572725132. 
> cs was also informed that we will be giving 1 channel for a month for an immediate compensation, but cs only said " are you kidding me? I want full money back" 

Please advise 
Thanks, 
Claire