Subject: Re: Watchindia.tv: T2 Callback Request
From: narry bhatia <[email-masked]>
To: Claire Ledesma <[email-masked]>
Cc: Akhil <[email-masked]>, gee <[email-masked]>, krishna <[email-masked]>, Ashok katoch <[email-masked]>, Subir Bikas Chakma <[email-masked]>
Date: Thu, 12 Jul 2012 01:43:27 +0530 (IST)

Hi, 

Case No: 00141643 : This case is with the Tier III and I am waiting for their resolution on this. 
I am again escalating it as they sometimes replying to those cases which are not related to on going ''No Signal'' issue. 

Case no: 00150218 & 00149928 : Both these cases are related to the ''NO SIGNAL'' and as we know there is no update from TIER III so we cannot resolve the issue. 

@all supervisors : Please escalate this concern to Tier III that they should atleast reply to those cases which are not related to ''NO Signal'' issue. 

Regards, 
Narry Bhatia 

----- Original Message ----- 
From: "Claire Ledesma" <[email-masked]> 
To: "narry" <[email-masked]>, "krishna" <[email-masked]> 
Cc: "Akhil" <[email-masked]>, "gee" <[email-masked]> 
Sent: Thursday, July 12, 2012 1:13:53 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Watchindia.tv: T2 Callback Request 

Hi, 

Pleasant day to you! 

Kindly check escalations below. 

[email-masked] 
00141643 

> cs came to chat asking for a callback from supervisor as he have been waiting for his issue to get resolved 
> cs is very frustrated already and wants to talk else he will file a case 
> cs can be contacted 61439393986 
> Cs is getting buffering issues on LIVE channels. 

[email-masked] 
00150218 

> cs came back to chat asking for updates 
> cs is already considering to cancel his account 
> cs wanted to relay this message to the team: "In my opinion, it is the simple issue.. If the tv box/remote is not working, simply send another one by overnight courier. That is called a customer service and satisfaction.. If your company is savvy enough it would do this immediately.." 
> cs is doubtful that his issue will be solved as we only have the photos of the devices, as per cs he cannot understand how the team can remotely analyze the issue with his "box" 
> informed that the case has been escalated to the highest technical team for further advise and asked cs to allow us some more time but cs would like to speak to somebody senior who can give more details 

[email-masked] 
00149928 

> cs came to chat again asking for update 
> informed cs that we are still waiting for further advise from the higher team as they are in contact with the manufacturer 
> cs also asked why no one is responding his emails. 

Please help. 
Thanks, 
Claire