Subject: WatchIndia.TV: Logistics/Billing
From: Claire Ledesma <[email-masked]>
To: Anshul <[email-masked]>
Cc: Akhil <[email-masked]>, subir <[email-masked]>, gee <[email-masked]>, bernadette <[email-masked]>, nyle <[email-masked]>
Date: Thu, 12 Jul 2012 01:12:43 +0530 (IST)

Hi Sir, 

Please check below escalations 

LOGISTICS QUEUE 

[email-masked] 
00137274 

> cs came back again and asked when he will get his TV-Box 
> informed cs that the team is checking on his issue 
> cs is very angry already 
> the faulty TV-Box was sent under 229580815001544. it reached on July 5 

[email-masked] 
00143001 

> cs came to chat and asked when he will receive the Tv-Box 
> informed cs as per update that the box has been shipped on Kuly 9 and he will get the tracking details the soonest 
> cs is demanding for the tracking details by EOD today. He also said that if he end up missing the delivery of the tv box; its going to be our fault 
> cs agreed to wait but this will be the last time he will wait for the tracking details else he will file a case 

[email-masked] 
00143154 

> cs came to chat asking for updates 
> informed that the TV-Box has already been shipped on July 9 and he will receive the tracking details soon 
> cs wants the tracking details the soonest 

Billing Queue 

[email-masked] 
00137744 

> cs came to chat asking for update 
> informed as per update that he will see the refund up to 10 business days 
> cs wants to know what cause the delay 

Please help. 

Thanks, 
Claire