Subject: WatchPhilippines.TV: T2 escalation
From: Claire Ledesma <[email-masked]>
To: narry <[email-masked]>, krishna <[email-masked]>
Cc: Akhil <[email-masked]>, subir <[email-masked]>, Ashok <[email-masked]>, gee <[email-masked]>, bernadette <[email-masked]>, nyle <[email-masked]>
Date: Tue, 10 Jul 2012 18:36:27 +0530 (IST)

Hi,

Good day to you!

Please check escalation below.

[email-masked] 
00001722

(email should be [email-masked]. But Cs placed the order and have registered [email-masked] instead)

> cs came to chat again informing that he have contacted his ISP and they have checked and confirmed 10x that his connection is 100% stable and fast 

> asked for net reports again 

Nslookup 
> Microsoft Windows [Version 6.1.7600] 
Copyright (c) 2009 Microsoft Corporation. All rights reserved. 
C:\Users\TREB>nslookup liveasia.streamguys.net 
Server: BigPond.BigPond 
Address: 10.0.0.138 

Non-authoritative answer: 
Name: edg.nrt.liveasia.streamguys.net 
Address: 75.102.60.67 
Aliases: liveasia.streamguys.net liveasia.cdn-streamguys.com 

Trace Route: 

comC:\Users\TREB> tracert liveasia.streamguys.net 
Tracing route to edg.nrt.liveasia.streamguys.net [75.102.60.67]over a maximum of 30 hops: 
1 27 ms 99 ms 99 ms BigPond.BigPond [10.0.0.138] 
2 32 ms 31 ms 46 ms 172.18.216.1 
3 32 ms 32 ms 32 ms 172.18.73.58 
4 45 ms 34 ms 35 ms 172.18.243.101 
5 33 ms 35 ms 35 ms Bundle-Ether11.wel33.Perth.telstra.net [120.151.110.13] 
6 35 ms 35 ms 39 ms Bundle-Ether1.wel-core3.Perth.telstra.net [203.50.6.137] 
7 66 ms 102 ms 76 ms Bundle-Ether7.fli-core1.Adelaide.telstra.net [203.50.11.18] 
8 80 ms 81 ms 83 ms Bundle-Ether9.win-core1.Melbourne.telstra.net [203.50.11.91] 
9 88 ms 88 ms 92 ms Bundle-Pos3.ken-core4.Sydney.telstra.net [203.50.11.12] 
10 88 ms 87 ms 90 ms Bundle-Ether1.pad-gw2.Sydney.telstra.net [203.50.6.29] 
11 99 ms 87 ms 87 ms TenGigabitEthernet2-0.sydp-core02.Sydney.reach.com [203.50.13.50] 
12 203 ms 202 ms 198 ms i-4-0-0.siko-core01.bx.telstraglobal.net [202.84.144.26] 
13 211 ms 205 ms 205 ms 202.232.8.158 
14 202 ms 199 ms 201 ms 202.232.8.157 
15 201 ms 209 ms 203 ms tky001bb10.IIJ.Net [58.138.101.17] 
16 204 ms 200 ms 201 ms tky008bf01.IIJ.Net [58.138.80.13] 
17 202 ms 201 ms 201 ms tky001ip59.IIJ.Net [58.138.82.94] 
18 218 ms 204 ms 201 ms 210.130.154.38 
19 205 ms 243 ms 202 ms xe-0-1-1.gw401.ty1.ap.equinix.com [183.177.32.144] 
20 210 ms 201 ms 201 ms e-1-3.br401.ty1.ap.equinix.com [183.177.32.158] 
21 299 ms 295 ms 314 ms 202.177.202.226 
22 320 ms 337 ms 373 ms ge0-28.aggr34.tko1.jp.scnet.net [216.246.125.218] 
23 312 ms 316 ms 311 ms unknown.tko.scnet.net [75.102.60.67] 
Trace complete. 

Please advise
Thanks,
Claire