Subject: Re: WatchIndia.TV: Supervisor Escalation
From: Nellyn Emberda <[email-masked]>
To: Akhil P Walia <[email-masked]>
Cc: gee <[email-masked]>, nyle <[email-masked]>, bernadette <[email-masked]>, Ashok <[email-masked]>, Nella <[email-masked]>, Jade <[email-masked]>, krishna <[email-masked]>, narry <[email-masked]>, Tushar <[email-masked]>, subir <[email-masked]>, Akhil <[email-masked]>
Date: Fri, 6 Jul 2012 17:18:04 +0530 (IST)

Hi Sir,

Good day

Please check below escalations

[email-masked]
147691

Customer was on chat again with the same issue.
Cs was very frustrated and is getting impatient.
Cs demanded for immediate solution.

Please advise
Best regards,
Nellyn

----- Original Message -----
From: "Claire Ledesma" <[email-masked]>
To: "Akhil" <[email-masked]>
Cc: "gee" <[email-masked]>, "nyle" <[email-masked]>, "bernadette" <[email-masked]>, "Ashok" <[email-masked]>, "Nella" <[email-masked]>, "Jade" <[email-masked]>, "nellyn" <[email-masked]>, "krishna" <[email-masked]>, "narry" <[email-masked]>, "Tushar" <[email-masked]>, "subir" <[email-masked]>
Sent: Monday, July 2, 2012 5:15:52 AM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi
Subject: WatchIndia.TV: Supervisor Escalation

Hi Sir,

Please check below escalations

[email-masked]
147691

> CS getting Stuck on Boot issue with his 2nd TV-box as RMA
> cs asked for updates as it has been past 72 hours
> informed CS that it has been forwarded to the highest tech team for further TS
> cs said it is just like the same as before and it is getting endless
> informed cs that once an update is available, he will be contacted ASAP.

Please advise 
Thanks,
Claire