Subject: WatchIndia.TV: Logistics/Billing
From: Claire Ledesma <[email-masked]>
To: Anshul <[email-masked]>
Cc: Akhil <[email-masked]>, subir <[email-masked]>, gee <[email-masked]>, bernadette <[email-masked]>, nyle <[email-masked]>
Date: Thu, 5 Jul 2012 00:30:16 +0530 (IST)

Hi Sir,

Please check below escalations

LOGISTICS QUEUE

[email-masked]
00139329

> CS came back to chat and asked for updates with the shipment of his new TV-Box 
> informed CS as per update from Ms. Chantelle that the RMA Label will be sent again but CS said he have already sent the TV-Box 2 weeks ago with tracking number 229580815000943 
> informed CS that once it has been confirmed received the logistics will update him with further details regarding the shipment of the new TV-Box 
> cs is saying that it has already been 2 months and the problem has not been solved yet 
> cs is threatening to file a complain at BBB about this and will ask for refund as well as compensation. 

Please follow up

BILLING QUEUE

[email-masked]
149982

> cs came back to chat again asking for updates
> cs kept coming back for the past 3 days already making follow up with her request
> asked cs to wait for 24 hours more
> cs has also provided this link for complaints and requested it to be forwarded to the management. 
  http://www.consumercomplaints.in/complaints/watchindiatv-c507233.html 
> CS will wait for 24 hours more
> PLEASE follow up

[email-masked]
00150243

Please check Order number 8607 and 72319

As per CS she has already cancelled the service couple months back. Checked CS records, according to case number 00137462, cs subscription was cancelled and refunded. The cancellation was done with order number 8067. However, there was another active subscription with same package under order number 72319.

Both orders were placed for Free trial on June 17, 2010.

Order number  Placed        Charged      Renewal    Cancelled   Payment Method

8067          06/17/10      07/01/10     07/01/11   04/23/12     Credit Card

72319         06/17/10      07/03/10     07/08/10   07/04/12        Paypal
                                         07/07/11
                                         07/02/12

Paypal Email: [email-masked] 

Please confirm if CS has been double charged.
Cs is asking how come he was renewed when he already requested for cancellation. Have not informed CS with above infos as of the moment. 

Informed CS to wait for 24 - 48 hours as per SLA.
Kindly advise and do the necessary. 

Please help.

Thanks,
Claire