Subject: WatchIndia.TV: Supervisor Escalation
From: Claire Ledesma <[email-masked]>
To: subir <[email-masked]>
Cc: Akhil <[email-masked]>, gee <[email-masked]>, nyle <[email-masked]>, bernadette <[email-masked]>, Ashok <[email-masked]>, Nella <[email-masked]>, Jade <[email-masked]>, nellyn <[email-masked]>, krishna <[email-masked]>, narry <[email-masked]>, Tushar <[email-masked]>
Date: Tue, 3 Jul 2012 02:30:07 +0530 (IST)

Hi Sir,

Please check below escalations

[email-masked]
00140050 

> cs asking for update regarding his  $146.65 refund
> upon checking in SF, case has been escalated to Ms.Chantelle
> cs already contacted his bank last week and they have said that No refund has been posted to his account yet
> cs has also been checking his account on a daily basis for the almost 2 months

[email-masked]
115410

> cs contacted again and informed that the 3rd TV-Box is not working now and is getting same issue, No Picture on TV.
> the blue light on TV-Box is lit
> S/n: 9992202472
> cs is requesting for a callback from Krishna at 61425224697 anytime tomorrow as he knows the issue already
> cs is a distributor in AU and also has 2 TV-Boxes pending for RMA
9992202300:- Not working ([email-masked])
9992202299:- Not working ([email-masked]) 

Please advise 
Thanks,
Claire