Subject: Cases & Chats
From: Akhil P Walia <[email-masked]>
To: "Amar Kumar. Chaudhary" <[email-masked]>, Anshul Pannu <[email-masked]>, Ashish sharma <[email-masked]>, Krishna Tiwari <[email-masked]>, Narry Bhatia <[email-masked]>, Rajeev kandpal <[email-masked]>, Danish Afzal <[email-masked]>, Roshan chetri <[email-masked]>, Samir Kumar <[email-masked]>, Claire C <[email-masked]>, jade Cuizon <[email-masked]>, Nella Jemino <[email-masked]>, Nellyn Emberda <[email-masked]>
Cc: Ankit Tandon <[email-masked]>, Ashok katoch <[email-masked]>, Tushar Raina <[email-masked]>, Subir C <[email-masked]>, Bernadette Ferrer <[email-masked]>, nyle <[email-masked]>, gee <[email-masked]>
Date: Mon, 2 Jul 2012 22:29:16 +0530 (IST)

Hi All, 

Please be reminded irrespective of what skill you are assigned. It is the job of every agent in team to work on Cases. 
I see some of the Sales Agents are sitting at leisure while they are not doing any Sales Chats or follow-ups. 

Additionally, CS/Tech agents SHOULD take Sales chats w/o being instructed when they see primary Sale Agent is at full capacity. 
You can right click to accept Sales Chat from queue. 

Sales Agents should take CS/Tech chats only when instructed by Supervisor or to manage breaks. 
If there is CS/Tech issue on Sales skill. Continue to assist or transfer to CS agent ONLY if concerned agent is not already full. 

Please make sure you send daily productivity report to Chandan for Cases done. 

AGAIN: Priority is always Sales Chats over CS/Tech Chats. Never there should be a situation when Sales chats are in waiting. 

-- 
Regards , 
a kh ! L