Subject: Reminder- TV Box & Downgrade subs
From: Subir Chakma <[email-masked]>
To: Nellyn Emberda <[email-masked]>, Danish Afzal <[email-masked]>, narry bhatia <[email-masked]>, samir kumar <[email-masked]>, Roshan chetri <[email-masked]>, rajeev kandpal <[email-masked]>, Nella Jemino <[email-masked]>, Jade Cuizon <[email-masked]>, Claire Ledesma <[email-masked]>, ashish sharma <[email-masked]>, anshul pannu <[email-masked]>, "amar kumar. chaudhary" <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Tushar Raina <[email-masked]>, Ashok Katoch <[email-masked]>, Ankit Tandon <[email-masked]>, Akhil P Walia <[email-masked]>, Gee Jay <[email-masked]>, Bernadette Ferrer <[email-masked]>, Nyle Remo <[email-masked]>
Date: Mon, 2 Jul 2012 07:53:34 +0530 (IST)

Hi 

Reminder: 
Do NOT promise time frame for TV Box availability. 
We do NOT know when TV Boxes will be restocked. A general statement like having TV Box in stock within a month or few weeks for selling subs should be strictly avoided. 

Down grade/Re-subs due to delisted channels like SET/SAB/Astha etc.. 
We should consider it as sale even if customer downgrade because when the channels are discontinued, the best option customer has to cancel and re-subscribe. 
Yearly- Those who do not agree to re-subscribe can be given replacement channels. But at the end of sub they must sub to new package. 
We can not do this for monthly subscribers because their end date of added channel will need to be changed every month 
So logically we do consider re-subscribers due to discontinued channels as sale. 

Regards 
Subir