Subject: Fwd: WatchIndia.TV: Supervisor Escalation
From: Subir Chakma <[email-masked]>
To: Samir Kumar <[email-masked]>
Date: Sat, 30 Jun 2012 23:52:49 +0530 (IST)

Samir can you check on highlighted case. 
If unable to resolve you can atleast call cs stating the procedure and reason for delay. 

Regards 
Subir 

----- Forwarded Message ----- 
From: "Claire Ledesma" <[email-masked]> 
To: "subir" <[email-masked]> 
Cc: "Akhil" <[email-masked]>, "gee" <[email-masked]>, "nyle" <[email-masked]>, "bernadette" <[email-masked]>, "Ashok" <[email-masked]>, "Nella" <[email-masked]>, "Jade" <[email-masked]>, "nellyn" <[email-masked]>, "krishna" <[email-masked]>, "narry" <[email-masked]>, "Tushar" <[email-masked]> 
Sent: Saturday, June 30, 2012 11:42:28 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: WatchIndia.TV: Supervisor Escalation 

Hi Sir, 

Please check additional Escalation below. 

[email-masked] 
147247 

> cs came back to chat again asking for updates 
> informed that it has been escalated to the highest tech team already and we are waiting for updates 
> cs asked why it needs too many escalations and requested to talk with the higher team. CS said that he is sure that agent can send a note to them to call him 
> Cs can be reach at 6597281268, anytime day or night. Cs also said he can wake up at 2am as he just want a solution 

[email-masked] 
106038 

> cs issue has been waiting for the replacement of his TV-box since December 2011 
> cs came back to chat again inquiring about the update 
> informed it has been escalated to the higher team 

Please advise. 

Thanks, 
Claire 

----- Original Message ----- 
From: "Claire Ledesma" <[email-masked]> 
To: "Tushar" <[email-masked]> 
Cc: "Akhil" <[email-masked]>, "gee" <[email-masked]>, "nyle" <[email-masked]>, "bernadette" <[email-masked]>, "Ashok" <[email-masked]>, "subir" <[email-masked]>, "Nella" <[email-masked]>, "Jade" <[email-masked]>, "nellyn" <[email-masked]> 
Sent: Saturday, June 30, 2012 10:09:05 PM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi 
Subject: WatchIndia.TV: Supervisor Escalation 

Hi Sir, 

Please check below escalations 

[email-masked] 
Case No.: 148127 
Phone No.: 8473100073 
> cs came back to chat and informed that he don't want to wait anymore. Cs said to either fix the issue or refund the full amount. 
> informed cs that the case is still in higher tech team and we are waiting for an update 
> cs asked them to be on chat, as it is not possible, cs requested for them to call him. CS is available around 1 - 2 am IST. Cs wants to talk to someone who is knowledgeable. As per CS: I will need a solution of Fixing the problem / Cancelling with a COMPLETE REFUND on that call. 

[email-masked] 
143142 

> cs came to chat informing that he have already sent the old TV-Box, tracking number of the old TV-Box: 229580815001117 on June 28 
> cs came back to chat asking for an update, informed we are still waiting for further info 
> also informed cs that once the status has been confirmed, the logistics will send him email with further details about the shipment of his new TV-Box 

Please expedite the shipment 

Please advise 
Thanks, 
Claire