Subject: Re: WatchIndia.TV: Supervisor Escalation
From: Claire Ledesma <[email-masked]>
To: subir <[email-masked]>
Cc: Akhil <[email-masked]>, gee <[email-masked]>, nyle <[email-masked]>, bernadette <[email-masked]>, Ashok <[email-masked]>, Nella <[email-masked]>, Jade <[email-masked]>, nellyn <[email-masked]>, krishna <[email-masked]>, narry <[email-masked]>, Tushar <[email-masked]>
Date: Sat, 30 Jun 2012 23:42:28 +0530 (IST)

Hi Sir,

Please check additional Escalation below.

[email-masked]
147247

> cs came back to chat again asking for updates 
> informed that it has been escalated to the highest tech team already and we are waiting for updates
> cs asked why it needs too many escalations and requested to talk with the higher team. CS said that he is sure that agent can send a note to them to call him 
> Cs can be reach at 6597281268, anytime day or night. Cs also said he can wake up at 2am as he just want a solution 

[email-masked]
106038

> cs issue has been waiting for the replacement of his TV-box since December 2011
> cs came back to chat again inquiring about the update 
> informed it has been escalated to the higher team 

Please advise.

Thanks,
Claire

----- Original Message -----
From: "Claire Ledesma" <[email-masked]>
To: "Tushar" <[email-masked]>
Cc: "Akhil" <[email-masked]>, "gee" <[email-masked]>, "nyle" <[email-masked]>, "bernadette" <[email-masked]>, "Ashok" <[email-masked]>, "subir" <[email-masked]>, "Nella" <[email-masked]>, "Jade" <[email-masked]>, "nellyn" <[email-masked]>
Sent: Saturday, June 30, 2012 10:09:05 PM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi
Subject: WatchIndia.TV: Supervisor Escalation

Hi Sir,

Please check below escalations

[email-masked]
Case No.:  148127
Phone No.: 8473100073
> cs came back to chat and informed that he don't want to wait anymore. Cs said to either fix the issue or refund the full amount. 
> informed cs that the case is still in higher tech team and we are waiting for an update 
> cs asked them to be on chat, as it is not possible, cs requested for them to call him. CS is available around 1 - 2 am IST. Cs wants to talk to someone who is knowledgeable. As per CS: I will need a solution of Fixing the problem / Cancelling with a COMPLETE REFUND on that call. 

[email-masked]
143142

> cs came to chat informing that he have already sent the old TV-Box, tracking number of the old TV-Box: 229580815001117 on June 28
> cs came back to chat asking for an update, informed we are still waiting for further info 
> also informed cs that once the status has been confirmed, the logistics will send him email with further details about the shipment of his new TV-Box

Please expedite the shipment

Please advise 
Thanks,
Claire