Subject: SecureTabs - OUTBOUND!!!
From: Trisha Perez <[email-masked]>
To: philippines <[email-masked]>
Cc: akhil <[email-masked]>, [email-masked], bernadette <[email-masked]>, gee <[email-masked]>, nyle <[email-masked]>
Date: Fri, 29 Jun 2012 23:49:11 +0530 (IST)

Hi All, 

Good day! 

I've created an excel file with customers email addresses. We need to find reasons why these people decided not to order from us again. 
As a compensation for the inconvenience please offer customers coupon code: "vip" (it will add 20 free pills). It should be added as a comment to a new order. 

Things to Note: 

We still want to know reasons of not ordering from us again in case if 

- reshipment was delivered (example [email-masked] 14920611452065591) 
- replacement was given ([email-masked] 10430811210947701) 

I suppose that if customer is getting a reshipment from us, he will be more likely our loyal customer. 

If a customers previous order was reshipped and refunded, can we still offer the coupon code? 
- you don't need to call customer if previous order was refunded, but we can try to call and offer code if the last order is reshipment (finally delivered) 

If a customer tried to place an order but declined transaction, can we offer the coupon code? 
- no, we should not call these customers 

Can a customer choose what type of pills he want to received as an extra? If not, what type of pills will be automatically added when putting "vip" code at the comment box? 
- we offer Generic Viagra as a default, but we can change a brand after placing of order 

How we are going to assist those customers who's order was not delivered and/or not satisfied of what they have received that's why they have not place an order back again? 
-In such cases we need to offer them reshipment (refund can't be offered for orders older than 6 months). 

Please don't call customers in case if the last attempt of ordering was declined. 

This task is TOP priority. 

See the excel file in your data storage. 

\\172.16.0.205 ---> LSM FILES ---> Reasons of not ordering (excel format) 

Please let me know if there's any clarification. 

Thanks, 
Trisha