Subject: WatchPhilippines.TV: Technical Issue ( buffering)
From: Claire Ledesma <[email-masked]>
To: narry <[email-masked]>, krishna <[email-masked]>
Cc: Akhil <[email-masked]>, Ashok <[email-masked]>, subir <[email-masked]>, gee <[email-masked]>, bernadette <[email-masked]>, nyle <[email-masked]>, Nella <[email-masked]>, Jade <[email-masked]>, nellyn <[email-masked]>
Date: Sat, 23 Jun 2012 01:22:04 +0530 (IST)

Hi T2,

Good day to you!

Kindly check escalation below.

[email-masked]
00001722

> CS is encountering buffering with his 2 GMA Channels.
> Asked cs for his speed however chat was disconnected. Sent email for network reports instead.
> Please check below response from CS.

( Note: cs placed the subscription with email address [email-masked])

ISP: 
TELSTRA ( BIGPOND)

IP : 
120.145.71.202

SPEED : 
DL 454KBPS 
UPLOAD 393KBPS
PING 1158MS

Nature of buffering:
ALL THE TIME. EVERYTIME IM GOING TO CHECK IT OUT OR WANT TO WATCH SOMETHING I ENDED UP WATCHING FOXTEL INSTEAD OF GMA 7

NsLookup:
A- Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\TREB>nslookup liveasia streamguys.net
Server:  streamguys.com
Address:  205.234.182.169

Name:    liveasia.BigPond
Served by:
- A.ROOT-SERVERS.NET
- B.ROOT-SERVERS.NET
- C.ROOT-SERVERS.NET
- D.ROOT-SERVERS.NET
- E.ROOT-SERVERS.NET
- F.ROOT-SERVERS.NET
- G.ROOT-SERVERS.NET
- H.ROOT-SERVERS.NET
- I.ROOT-SERVERS.NET
- J.ROOT-SERVERS.NET

Tracert:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\TREB>tracert liveasia.streamguys.net
Tracing route to edg.nrt.liveasia.streamguys.net [75.102.60.67]
over a maximum of 30 hops:
  1    15 ms    99 ms    98 ms  BigPond.BigPond [10.0.0.138]
  2    32 ms    31 ms    31 ms  172.18.216.3
  3    34 ms    31 ms    32 ms  172.18.73.70
  4    39 ms    34 ms    34 ms  172.18.243.105
  5    34 ms    34 ms    34 ms  Bundle-Ether11.pie8.Perth.telstra.net [120.151.110.17]
  6    37 ms    34 ms    35 ms  Bundle-Ether1.pie-core1.Perth.telstra.net [203.50.6.221]
  7    67 ms    63 ms    67 ms  Bundle-Pos2.way-core4.Adelaide.telstra.net [203.50.11.16]
  8    87 ms    81 ms    82 ms  Bundle-Ether9.exi-core1.Melbourne.telstra.net [203.50.11.93]
  9   101 ms    95 ms    94 ms  Bundle-Ether12.chw-core2.Sydney.telstra.net [203.50.11.74]
 10    89 ms    91 ms    91 ms  Bundle-Ether1.oxf-gw2.Sydney.telstra.net [203.50.6.90]
 11    99 ms    89 ms    89 ms  203.50.13.182
 12   380 ms   407 ms   306 ms  i-4-0-0.siko-core02.bx.telstraglobal.net [202.84.140.138]
 13   224 ms   305 ms   613 ms  i-10-0-0.siko-core01.bi.telstraglobal.net [202.84.148.145]
 14   225 ms   611 ms   306 ms  202.232.8.154
 15   333 ms   306 ms   305 ms  202.232.8.153
 16   536 ms   408 ms   613 ms  tky001bb11.IIJ.Net [58.138.101.21]
 17   217 ms   313 ms   305 ms  tky009bf01.IIJ.Net [58.138.80.45]
 18   225 ms   306 ms   306 ms  tky001ip59.IIJ.Net [58.138.82.102]
 19   225 ms   305 ms   306 ms  210.130.154.38
 20   332 ms   408 ms   305 ms  xe-0-1-1.gw401.ty1.ap.equinix.com [183.177.32.144]
 21   208 ms   320 ms   305 ms  e-1-3.br401.ty1.ap.equinix.com [183.177.32.158]
 22   432 ms   405 ms   574 ms  202.177.202.226
 23   308 ms   394 ms   408 ms  ge0-28.aggr34.tko1.jp.scnet.net [216.246.125.218]
 24   328 ms   408 ms   306 ms  unknown.tko.scnet.net [75.102.60.67]

Trace complete.

Please advise.
Thanks,
Claire