Subject: Reminder
From: Akhil P Walia <[email-masked]>
To: "Amar Kumar. Chaudhary" <[email-masked]>, Anshul Pannu <[email-masked]>, Ashish sharma <[email-masked]>, Krishna Tiwari <[email-masked]>, Narry Bhatia <[email-masked]>, Rajeev kandpal <[email-masked]>, Danish Afzal <[email-masked]>, Roshan chetri <[email-masked]>, Samir Kumar <[email-masked]>, Claire C <[email-masked]>, jade Cuizon <[email-masked]>, Nella Jemino <[email-masked]>, Nellyn Emberda <[email-masked]>
Cc: Ankit Tandon <[email-masked]>, Ashok katoch <[email-masked]>, Tushar Raina <[email-masked]>, Subir C <[email-masked]>, Bernadette Ferrer <[email-masked]>, nyle <[email-masked]>, gee <[email-masked]>
Date: Wed, 20 Jun 2012 21:50:38 +0530 (IST)

Dear All, 

I can not reiterate enough how important it is to provide proper case comments. 

This is more important for all Sale Cases and Cases sent for Manual Tagging. 

Your comments in Sale cases must summarize the customer's initial query, offer made, calculation, follow-ups made and final result. 
This is not the first time being reminded. 

Just by entering few words - "Sale made, marathi yearly pack." 
This does not convey anything about how sale was converted by YOU. 

Later when client audits chat logs, it puts you in a situation where sale from agent can not be proved. 

-- 
Regards , 
a kh ! L