Subject: WI Sales- Some suggestions
From: Subir Chakma <[email-masked]>
To: Nellyn Emberda <[email-masked]>, Danish Afzal <[email-masked]>, narry bhatia <[email-masked]>, samir kumar <[email-masked]>, Roshan chetri <[email-masked]>, rajeev kandpal <[email-masked]>, Nella Jemino <[email-masked]>, Jade Cuizon <[email-masked]>, Claire Ledesma <[email-masked]>, ashish sharma <[email-masked]>, anshul pannu <[email-masked]>, "amar kumar. chaudhary" <[email-masked]>
Cc: "Akhil P. Walia" <[email-masked]>, Ashok Katoch <[email-masked]>, Gee Jay <[email-masked]>, Bernadette Ferrer <[email-masked]>, Nyle Remo <[email-masked]>
Date: Tue, 19 Jun 2012 07:32:54 +0530 (IST)

Some suggestions: 

Un-responsive customers: 
-If cs leave in middle of chat w/o responding, but provided phone#, Call the cs immediately. Try to complete sale on the spot. Put notes in salesforce on your discussion. 

Also incase cs didn't provide ph#, check his Account in admin. May be we will have his phone# in record. 

Follow-up not done due to Time difference: 
I see in some cases you were unable to follow-up due to different time zone. 
Whenever you are unable to contact due to time difference, or for that matter got a lead but will not able to follow-up due to same reason, you must assign task to another agent who can do it. Send proper email with the details. Keep me in the loop so I can trace it. 

Regards 
Subir