Subject: Refunds are too high
From: Akhil P Walia <[email-masked]>
To: "Amar Kumar. Chaudhary" <[email-masked]>, Anshul Pannu <[email-masked]>, Ashish sharma <[email-masked]>, Krishna Tiwari <[email-masked]>, Narry Bhatia <[email-masked]>, Rajeev kandpal <[email-masked]>, Danish Afzal <[email-masked]>, Roshan chetri <[email-masked]>, Samir Kumar <[email-masked]>, Claire C <[email-masked]>, jade Cuizon <[email-masked]>, Nella Jemino <[email-masked]>, Nellyn Emberda <[email-masked]>
Cc: Ankit Tandon <[email-masked]>, Ashok katoch <[email-masked]>, Tushar Raina <[email-masked]>, Subir C <[email-masked]>, Bernadette Ferrer <[email-masked]>, nyle <[email-masked]>, gee <[email-masked]>
Date: Mon, 18 Jun 2012 22:18:48 +0530 (IST)

Dear All 

Please see message from Chantelle and be guided accordingly. 

Please inform the team concerning Refunds, to please try and retain the customer and use refund as last resort. 

We see that this month there was a lot of refunds issued and the month isn’t even over. We have over 224 refunds of which, 133 yearly refunds issued from the 1 st June until today. 

This is very high! 

Please have the billing officer over the next few days email me refund requests for review. 

Best Regards, 

Chantelle Russak 

-- 
Regards , 
a kh ! L