Subject: Customer Services
From: Akhil P Walia <[email-masked]>
To: india <[email-masked]>
Date: Sun, 17 Jun 2012 21:31:31 +0530 (IST)

Dear All, 

I have observed, many of you use the term ' Roster ' as ' Roaster '. 

This is highly incorrect as the meaning of two terms largely differs. 

In the same context, we even received a client complaint where operators use the terms ' swiping ' and ' swapping ' as same. 

There are some freshers who are habitual to use SMS lingo on CS chat, you as ' u ', please as ' pls '. 

Few others do not know the difference when to use their or there . 

Some even went ahead to terminate chat sessions to vent out their outburst on angry customers. 

Please be reminded this might not look a big issue to you. However, a sign of very bad quality of service and vocabulary to our foreign clients. 
More so as we all are in customer services domain. 

You all have WordWeb App installed on your stations at your disposal. 
Wikipedia website is already unblocked to search for anything you are not sure about. 
Please make use of these tools when in doubt or approach a supervisor. 

Attached herewith, please find the Customer Service Manual on soft skills for your reference. 

Kindly make sure all must contribute to provide quality support. 

-- 
Regards , 
a kh ! L