Subject: Vodien Feedback
From: Subir Chakma <[email-masked]>
To: edward <[email-masked]>
Cc: "Akhil P. Walia" <[email-masked]>, Ashok Katoch <[email-masked]>, gee <[email-masked]>, Nyle Remo <[email-masked]>, Bernadette Ferrer <[email-masked]>
Date: Thu, 14 Jun 2012 07:32:28 +0530 (IST)

Agent: Edward 
Process: Vodien 

Full Name: Ivan 
E-mail: [email-masked] 
Department: General Enquiry 

VODIEN | Rebecca: Hi, welcome to Vodien SuperSupport chat, how can I help you today? 
Ivan: does vodien provide video streaming hosting? 
VODIEN | Rebecca: One moment. Let me check. 
VODIEN | Rebecca: Thank you for waiting. 
VODIEN | Rebecca: The concern should be address by our technical team. 
VODIEN | Rebecca: Allow me to forward the concern. 
VODIEN | Rebecca: Please confirm your name and email address. 
VODIEN | Rebecca: Are we still connected? 

VODIEN | Rebecca: Thank you for contacting us. If you have any other queries, you can either call us at 62886264 or email us at [email-masked]. 

Remarks: Edward try to use complete sentences instead of multiple single liners. Its more professional. I would have preferred- 

“Thank you for waiting. Your concern should be address by our senior technical team. You will be updated via email within 2-6 hours.” 

“Please confirm your name and email address so we can reach you.” 

Regards 
Subir