Subject: Retention Queue
From: Akhil P Walia <[email-masked]>
To: "Amar Kumar. Chaudhary" <[email-masked]>, Anshul Pannu <[email-masked]>, Ashish sharma <[email-masked]>, Krishna Tiwari <[email-masked]>, Narry Bhatia <[email-masked]>, Rajeev kandpal <[email-masked]>, Danish Afzal <[email-masked]>, Roshan chetri <[email-masked]>, Samir Kumar <[email-masked]>, Claire C <[email-masked]>, jade Cuizon <[email-masked]>, Nella Jemino <[email-masked]>, Nellyn Emberda <[email-masked]>
Cc: Ankit Tandon <[email-masked]>, Ashok katoch <[email-masked]>, Tushar Raina <[email-masked]>, Subir C <[email-masked]>, Bernadette Ferrer <[email-masked]>, nyle <[email-masked]>, gee <[email-masked]>
Date: Wed, 13 Jun 2012 22:16:30 +0530 (IST)

Dear All, 

Until further notice do not transfer any cases to Retention Queue because... 

Chantelle is currently reviewing the Retention Guidelines. CS is no longer supposed to offer any type of pro-rated refund for retaining customers . 

Therefore, until we receive new set of instructions for Retention, we are suspending the Retention task. 

-- 
Regards , 
a kh ! L