Subject: OHT new canned responses
From: Subir Chakma <[email-masked]>
To: Tushar Raina <[email-masked]>, Ravish Kumar <[email-masked]>, "E. Ganin Singh" <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Tushar Raina <[email-masked]>, Ashok Katoch <[email-masked]>, Ankit Tandon <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Wed, 13 Jun 2012 02:09:59 +0530 (IST)

Hi, 

Pls review the answers to questions sent to OHT client. Mostly regarding Audio/Video/Transcription related issues. I think all doubts should be clear now. Let me know if anyone has any additional query. 

Same has been updated in Canned responses. Review them pls under Audio/Video/Transcription 

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1. Canned answers regarding this topic: 

-Do you translate directly from video/ audio files? 
yes we do. You may send a video/ audio file for translation. 

-Do you do translate video and produce subtitles? 
Yes. We can translate directly from video and produce subtitles at no additional cost. 

-How much does it cost to translate video or audio files? 
We calculate 200 words per min. when translating directly from video or audio. i.e. a 2 min. video is equivalent to translating 2*200=400 words. 

-Do you charge extra for producing subtitles? 
No we do not charge extra. the translator can produce subtitles. 

-How do I send an audio or video file for translation? 
If the video/audio file is smaller than 15MB you may upload it directly to the site. The system will not be able to automatically count the number of words. 

Please manually enter the number of words. The number of words is calculated according to 200 words per min. i.e. please multiply the video/ audio length by 200 and manually enter the amount. 

If you have a link to the video/audio file simply enter the link in the "text for translation" and manually enter the number of words (200 * the length in minutes) In the note to the translator please write "Dear Translator, please find the link to the file to be translated in the text for translation box. Thank you." 

-How do I ask for the translation to be delivered as subtitles? 
In order to receive the translation as subtitles your video should be available on YouTube or one of the other common video hosting platforms so the subtitling services we use can access it. We ask the translators to use these services since they are free of charge in order to reduce the translation cost. 

In the Note to the Translator please write "Dear Translator, please find the video to be translated in the following link: http://.... Please use http://www.universalsubtitles.org/en/ in order to produce a subtitles file of the translation. When ready please upload the translated srt file to the project page. Thank you". 

2. That’s correct. 

3. See the answers to question number 1. 

4. Do not escalate this request. You need to provide the canned answer and then explain that we cannot guarantee that it will be done within this time frame but we will do the best we can to complete the project within this deadline. 

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Original queries sent to client- 

- How will a customer submit an Audio/Video project for Transcription + Translation? 

- Is the cost for Translation of an Audio/Video project equivalent of 200 words per minute of Audio/Video? Which is approx $14/min. 

- How can a customer submit an Audio/Video project for Translation only? Is it via the 1-2-3 wizard given on website? 

- Despite giving the general canned responses, if a customer ask specifically if we can guarantee a translation in a specific time frame, should we then escalate such request, or should we tell customer clearly that we can not guarantee that it will be done within such time frame but will try? 

Rgds Subir