Subject: monthly performance report
From: Ashok Katoch <[email-masked]>
To: Sameer Kumar <[email-masked]>, Rizza Saure <[email-masked]>, Rajeev kandpal <[email-masked]>, Nella Jemino <[email-masked]>, Narry Bhatia <[email-masked]>, Manish Negi <[email-masked]>, Karen Duhaylungsod <[email-masked]>, Jade Cuizon <[email-masked]>, Govind Nayal <[email-masked]>, Claire Ledesma <[email-masked]>, Ashish sharma <[email-masked]>, Anshul Pannu <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, samir <[email-masked]>, Krishna Tiwari <[email-masked]>
Cc: Akhil P Walia <[email-masked]>, subir <[email-masked]>
Date: Fri, 1 Jun 2012 09:17:48 +0530 (IST)

Hi All, 

PFA the monthly performance report for May. 
The entire team is marked in red and needs to show improvement. Again the abandoned chats which is almost 600 is way too much. This is not at all accepted. We need to work on our over all performances.  Every one needs to focus on 
1) Chat handling skills 
2) Response time 
3) Correct information 
4) Not simply copy and pasting the canned responses. 
5) Abandoned chats 

The whole team is required to work on cases. The queue should always be in control. 
Lets work hard and reach the target which is 75% Csat score. 
Good luck all. 
Best regards 
Ashok Katoch