Subject: Re: Salon Good Chat
From: Ankit Tandon <[email-masked]>
To: Akhil P Walia <[email-masked]>
Cc: Ashok katoch <[email-masked]>, Tushar Raina <[email-masked]>, Subir C <[email-masked]>, Ankit Abrol <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Ashish sharma <[email-masked]>, Govind Nayal <[email-masked]>, Kapil Goswami <[email-masked]>, Krishna Tiwari <[email-masked]>, Manish Negi <[email-masked]>, Narry Bhatia <[email-masked]>, Rajeev kandpal <[email-masked]>, Samir Kumar <[email-masked]>, vidya bati <[email-masked]>
Date: Thu, 31 May 2012 07:40:51 +0530 (IST)

This chat was handled by me.

----- Original Message -----
From: "Akhil P Walia" <[email-masked]>
To: "Ankit Abrol" <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, "Ashish sharma" <[email-masked]>, "Govind Nayal" <[email-masked]>, "Kapil Goswami" <[email-masked]>, "Krishna Tiwari" <[email-masked]>, "Manish Negi" <[email-masked]>, "Narry Bhatia" <[email-masked]>, "Rajeev kandpal" <[email-masked]>, "Samir Kumar" <[email-masked]>, "vidya bati" <[email-masked]>
Cc: "Ankit Tandon" <[email-masked]>, "Ashok katoch" <[email-masked]>, "Tushar Raina" <[email-masked]>, "Subir C" <[email-masked]>
Sent: Wednesday, May 30, 2012 8:35:24 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Salon Good Chat

This is another example of good chat. 
Keep it up. 
Done by Samir. 

From: Salon Swipe Chat 
Sent: Wednesday, May 30, 2012 9:18 AM 
To: [email-masked] 
Subject: Chat Audit 

The following transcript has been automatically forwarded to you. 

	
General Info 
	Chat start time 	May 29, 2012 11:31:11 PM EST 
	Chat end time 	May 29, 2012 11:41:26 PM EST 
	Duration (actual chatting time) 	00:10:14 
	Operator 	Sam 
	
Pre-Chat Survey 
	Phone Number 	3234042267 
	What is your name? 	shae 
	
Exit Survey 
	How satisfied were you with the expertise and knowledge of the agent? 	Very Satisfied 
	Was the issue you contacted us about resolved during this engagement? 	Yes, the issue was resolved 
	
Operator Survey 
	Note 	Customer interested in using the service. 
	Escalate Chat? 	Yes 
	Email Address 	[email-masked] 
	For full information see Chat Transcript Report 

Chat Transcript 
	info: Please wait for a site operator to respond. 
info: You are now chatting with 'Sam' 
Sam: Welcome to sales chat for SalonSwipe! Did you know our secure credit card reader is free with no contract, no monthly fee or minimum, and no annual fee? With that said, what important questions can I answer for you? 
shae: hello can i get some info on how this item works 
Sam: sure 
Sam: SalonSwipe is a free app and card reader that plugs into the audio jack of your phone and turns it into a credit card terminal, allowing you to accept credit card payments anywhere you go. 
shae: what would i have to pay for? 
Sam: There are no monthly fees or minimums, no annual fees and no contracts. The only time you pay is when you charge a customer's card. There are 2 rates; swiped and keyed. When you swipe the card its 2.69% and when you key-in the card number it’s 3.49% + 19¢ per transaction. 
shae: that will charge their credit card or mine 
Sam: You can charge customer's credit card 
shae: so the 2.69% or 3.49% will be charged to me or the customer 
Sam: This fee will have to be paid by you for using our services 
shae: so is their a monthly charge or everytime the transaction is made 
Sam: That depends, although the answer is both. For swiped transactions, the fee is 2.69%. This percentage is deducted before funds deposit into your specified checking account. If you key in a card number, however, the rate is 3.49% + 19¢. The 3.49% is also deducted before funds deposit into your checking account, but the 19¢ is billed at the end of the month. I hope this clarifies our pricing and billing procedures. 
shae: o ok' 
shae: got it 
shae: thanks 
Sam: So are you intersted in our service ? 
shae: i am 
shae: i love this new idea 
Sam: May I have your contact details please ? 
shae: send me details at my email address [email-masked] 
Sam: ok 
shae: thanks alot sam 
shae: have a great rest of the day! 
Sam: Your welcome 
Sam: You too have a great day ahead 
shae: bye 

-- 
Regards , 
a kh ! L