Subject: Buffering issue
From: narry bhatia <[email-masked]>
To: Jade Cuizon <[email-masked]>, Nella Jemino <[email-masked]>, Claire Ledesma <[email-masked]>, Ratnesh Kumar <[email-masked]>, Govind Nayal <[email-masked]>, samir kumar <[email-masked]>
Cc: Akhil P Walia <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Tushar Raina <[email-masked]>, Ashok katoch <[email-masked]>, Gee Jay <[email-masked]>, Bernadette Bagheri <[email-masked]>, Krishna Tiwari <[email-masked]>
Date: Thu, 31 May 2012 05:49:10 +0530 (IST)

Hi All,

This email is regarding the ''Buffering issue which we are getting these days. I have seen all the cases in which the comments are ''customers are getting buffering on all channels''.

These comments are not reflecting the issue anyway. We need to ask the following information in order to detect the issue:

1. Name of the channels.

2, LIVE or VODs.

3. PC or on TV

4, Nature of buffering issue.

All these details are mandatory. Please take care that merely getting the network test results on chat will not solve the issue. We need to know what is the common nature of buffering issue and with which channels in general. I have seen chats where customers have written that issue is with some of the channels. We need those channels and nature of buffering.

Hope that this will be taken care in future.

Regards,
Narry Bhatia