Subject: Chat not done well- follow up
From: Subir Chakma <[email-masked]>
To: ashish <[email-masked]>
Cc: "Akhil P. Walia" <[email-masked]>
Date: Thu, 31 May 2012 05:01:10 +0530 (IST)

No sale pitch here at all. 
Try to contact customers offering best deal and suggesting alternative channels we have. 

The following transcript has been automatically forwarded to you. 
General Info 
Chat start time May 30, 2012 4:05:35 PM EST 
Chat end time May 30, 2012 4:07:57 PM EST 
Duration (actual chatting time) 00:02:21 
Operator Ashish 
Pre-Chat Survey 
Reason for contact: Sales Assistance 
Email Address [email-masked] 
What is your name? sakshi 
Operator Survey 
Lead (Prospect) Not Sure/May Subscribe Later 
Qualified Chat? Yes 
Did you create a lead in Sales Force? Yes 
Reason for Non-Signup? Sony and Star 
Visitor Type Lead (Prospect) 
Custom Variables 
Proxy IP 192.247.47.4 
For full information see Chat Transcript Report 

Chat Transcript 
info: Please wait for a site operator to respond. 
info: You are now chatting with 'Ashish' 
Ashish: Welcome to WatchIndia.tv live chat service. How may I help you? 
sakshi: sakshi 
Ashish: Hi Sakshi 
sakshi: hi i was looking at your channel lineup 
sakshi: you don't have sony or any of the star channels right? 
Ashish: Yes, we do not have these channels at the moment. However, it will be there soon as we have been getting huge demands for it. 
Ashish: We are working on it, 
sakshi: ok 
Ashish: In the meantime, you can subscribe for the channels we have.. 
sakshi: thanks that all i needed to ask 
sakshi: no i will probably just wait and check back later 
Ashish: Alright 
sakshi: i already have service from comcast 
Ashish: Thank you for chatting with us. If you have any more queries, please feel free to contact us at anytime. Please fill out the satisfaction survey at the end of this chat as your feedback is extremely important to us. 
Ashish: Bye 
sakshi: thnkas 
info: Chat session has been terminated by the site operator. 

Regards 
Subir