Subject: WI- Comparison with Competitors
From: Subir Chakma <[email-masked]>
To: narry bhatia <[email-masked]>, samir kumar <[email-masked]>, Roshan chetri <[email-masked]>, Rizza Saure <[email-masked]>, rajeev kandpal <[email-masked]>, Nella Jemino <[email-masked]>, manish negi <[email-masked]>, Karen Duhaylungsod <[email-masked]>, Jade Cuizon <[email-masked]>, govind nayal <[email-masked]>, Claire Ledesma <[email-masked]>, ashish sharma <[email-masked]>, anshul pannu <[email-masked]>, "amar kumar. chaudhary" <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Tushar Raina <[email-masked]>, Ashok Katoch <[email-masked]>, Ankit Tandon <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Wed, 30 May 2012 07:24:58 +0530 (IST)

Hi Team, 

Comparison with Competitors: 
-To check competitors actual content/features, ask your supervisor to open relevant website. You may not be able to open it otherwise due to internet restrictions. 

-Compare the contents and pricing and likewise use Price Match Chart accordingly to give best deals. If such sale has been concluded do clearly mention in your case note on what basis special discount has been offered. 

Suggesting Alternative Channels: 

- Whenever customers inquire SET/SAB, use the blog response as suggested by client. 

"Due to ongoing technical difficulties, experienced on Sony/Sab side, the service is currently unavailable. We cannot confirm when this service will recommence." 

Then recommend best channels we still have which they can enjoy at the best price we offer them now. 

- Same applies to inquiries on content we never had like Start plus, Colours, Life OK etc... Recommend best channels we have and talk about offers we currently give. 

Reminder: Leads/Phone numbers 

Like to reiterate to all to request Phone# in beggning of your chats as instructed before. This is very imp. 

-You must also keep record and monitor all your leads. If due to time difference you are uanble to follow up, do forward them to your colleague who is in appropriate shift, and cc me. 

-Saurabh sir is auditing your Sales chats again. You must be careful. 

Rgds Subir 

Regards 
Subir