Subject: AT&T and Verizon FIOS
From: Gee Jay <[email-masked]>
To: nella <[email-masked]>, claire <[email-masked]>, jade <[email-masked]>, karen <[email-masked]>, rizza <[email-masked]>
Cc: bernadette <[email-masked]>, nyle <[email-masked]>, akhil <[email-masked]>, [email-masked]
Date: Mon, 28 May 2012 23:12:59 +0530 (IST)

Hi,

Good morning.

For customers having issues with connection using AT&T and Verizon FIOS; 
it is okay to say we are aware and looking into this issue.

For now we do not have official updates/announcements from client confirming that indeed this is an issue.

Both providers offers television services, FIOS is bundled with three (internet, phone and television);
not sure if this is limited to FIOS only or including Verizon wireless as well. 
This could be a conflict with the service they are offering or ports being blocked in their firewall, hence the issue.

If they demand for a refund or compensation, just escalate.

For potential customers using above connection, whether to proactively inform or not, let us wait for an update.

Regards,
GJ