Subject: feedback.
From: Ashok Katoch <[email-masked]>
To: "Amar Kumar. Chaudhary" <[email-masked]>
Cc: Akhil P Walia <[email-masked]>, subir <[email-masked]>
Date: Mon, 28 May 2012 16:23:30 +0530 (IST)

Hi Amar, 

We have received several feedbacks from Saurabh sir for you. 

1) As instructed before you just need to transfer the chat when it is required rather then asking them to disconnect the chat and create a new chat. 
2)You should always try to get the possible cs's phone number. We have observed that you are not doing it. 

Thanks 
Ashok Katoch