Subject: Technical issues to follow up
From: narry bhatia <[email-masked]>
To: Krishna Tiwari <[email-masked]>
Cc: Ashok katoch <[email-masked]>, Akhil P Walia <[email-masked]>, Subir Bikas Chakma <[email-masked]>, Ankit Tandon <[email-masked]>
Date: Mon, 28 May 2012 07:15:56 +0530 (IST)

Hi, 

Here are the issues which are needed to be followed up urgently: 

1 . Error message : Customers are reverting with the network results. There are 2 types of cases in that: 

a. Those who are able to open the ny2 link. 

b. Those who are not able to open the ny2 link. 

Both of the customers are reverting with the network results as asked by T3. We are escalating these issues but there is no response. 

2. NO SIGNAL ON TV : This issue is flooding in queue. Escalating this to T3 but there is no revert. Needs to follow up urgently. 

3. BUFFERING ON LIVE TV: This is the new issue we are getting these days. VODs are working fine but there is issue with the LIVE tv buffering on both TV and PC. Customers are being reverted with the network results and I am escalating to T3, but no response. Needs to follow up. 

4. PTC CHANNELS DOWN : As per the last update, there is issue with the source, but customers are asking for downtime. Please ask for updated status. 

5. ZEE NEWS DOWN : Please do follow up on this also, as we do not have nay updates. 

@Krishna: Please call Asaf and get update on all the issues. 

Thanks, 
Narry Bhatia