Subject: Escalated ticket for Smart Source
From: Vidya <[email-masked]>
To: Subir Bikas Chakma <[email-masked]>
Date: Sun, 27 May 2012 15:01:47 +0530 (IST)

Dear Sir, 

LTK4950216304853X - Customer want to speak with someone, don't want to get automatic response 

LTK4950217466714X - How to delete / remove old versions? Our instructions only show for windows. 

Thanks & Regards, 
Vidya Kh.