Subject: Salon Swipe Update
From: Akhil P Walia <[email-masked]>
To: Ankit Abrol <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Ashish sharma <[email-masked]>, Govind Nayal <[email-masked]>, Kapil Goswami <[email-masked]>, Krishna Tiwari <[email-masked]>, Manish Negi <[email-masked]>, Narry Bhatia <[email-masked]>, Rajeev kandpal <[email-masked]>, Samir Kumar <[email-masked]>, vidya bati <[email-masked]>
Cc: Ankit Tandon <[email-masked]>, Ashok katoch <[email-masked]>, Tushar Raina <[email-masked]>, Subir C <[email-masked]>
Date: Fri, 25 May 2012 23:50:19 +0530 (IST)

Hi All, 

Automatic Chat Escalation has been enabled in SalonSwipe LP. 

In the tab "Survey" you will get following options: 

Escalate Chat: Yes or No. 

If selected Yes, you will be asked to enter customer's email address and a brief note. 

This data along with full chat transcript will be automatically escalated to Client in US. 

Therefore, all chats must be done with utmost caution and priority. 
Every single chat on this process is reviewed. 

All chats where issue was either resolved or not. Should be escalated by default. 

-- 
Regards , 
a kh ! L