Subject: WI: T2 Call Back Request
From: Claire Ledesma <[email-masked]>
To: [email-masked], [email-masked]
Cc: Akhil <[email-masked]>, Ashok <[email-masked]>, subir <[email-masked]>, gee <[email-masked]>, bernadette <[email-masked]>, nyle <[email-masked]>
Date: Wed, 23 May 2012 20:54:12 +0530 (IST)

Hi Narry,

Good Day to you!

Please check escalation below.

[email-masked]
00141903

Cs got SNA error. He was advised to check ny2 link and to proceed with manual upgrade. After doing manual upgrade, cs was still unable to view the channels in TV as he was getting unable to play error  with all the cahnnels. His account in PC is working fine. Have requested for the network reports. The response is under case no. 142769. 

Please advise.

Thanks,
Claire