Subject: LTK527037316797X- Symond. AWESOME JOB!!
From: Subir Chakma <[email-masked]>
To: Sharad Joshi <[email-masked]>, Ankit Abrol <[email-masked]>, M ramananda <[email-masked]>, shyam singh <[email-masked]>, vidya bati <[email-masked]>
Cc: Ankit Tandon <[email-masked]>
Date: Wed, 23 May 2012 04:49:01 +0530 (IST)

wonderful Job. Keep it up ! 

LTK527037316797X- Symond. AWESOME JOB!! 

This member wrote directly to the CEO of our company with his complaint. The reason he wrote was because he wanted an email address, and wanted immediate resolution, neither of which Symond could or should be able to give the member. 

Symond, you asked all the right questions, and followed procedures perfectly. I was very happy to be able to report this to my higher colleagues and give details of the chat. You are all doing a great job! Just remember, with the social media world out there now, members are copy/pasting chats and blogging experiences that can go much beyond the private chat conversation. 

Keep up the good work! Remember, if in doubt you can always escalate to second line resolution, blog your question, or ask Subir to get further clarification from me. 

Thanks, 
Sandy (Julia) 

Regards 
Subir