Subject: WI:DAILY PRODUCTIVITY on MAY 16th (Shift 6:30pm to 3:30am)
From: Rizza Saure <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 17 May 2012 01:04:12 +0530 (IST)

Hi, 

Please see my Daily Productivity and Sales Report MAY 16th, 2012. 

CASE CLOSED: 8 

00141641 
00141606 
00141544 
00141466 
00141449 
00141088 
00141498 
00141573 

# of INBOUND CALLS: 8 
# of OUTBOUND CALLS: 12 
# of CHATS: 9 

------------------------------- 
RETENTION REPORT: 

Case Started: 19 
Case Left: 12 (Follow ups) 

STATUS: 
Waiting for Customer: 6 
OVER SLA: 0 
About to be Over: 1 
IN SLA: 11 

TOTAL TRANSACTIONS: 37 

======================================= 

Thanks, 
Rizza :)