Subject: Inboxdollar feedback
From: Ankit Tandon <[email-masked]>
To: Subir C <[email-masked]>
Cc: Akhil P Walia <[email-masked]>
Date: Fri, 11 May 2012 08:29:01 +0530 (GMT+05:30)

Hi Subir, 

LTK527033598770X was already escalated by Ankit Abrol as per the notes so I'm not sure why he send the complaint about this that it should have been escalated. 

Regards,
Ankit

----- Original Message -----
From: "Subir C" <[email-masked]>
To: "Sharad Joshi" <[email-masked]>, "Vidyabati Vidyabati" <[email-masked]>, "M Ramananda" <[email-masked]>, "Ankit Abrol" <[email-masked]>, "Romesh Singh" <[email-masked]>
Cc: "Ankit Tandon" <[email-masked]>, "Akhil P. Walia" <[email-masked]>, "Subir Chakma" <[email-masked]>
Sent: Friday, May 11, 2012 4:08:25 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Inbox Feedback from client

Hi, 

Please go through the Feedback from client. Do not repeat the mistakes. 

LTK527033439531X – Ralph (Ramananda) – Do not EVER, under any circumstance try to tell a Member when they will RECEIVE a check. We will NEVER have this information, because we cannot predict any difficulty the Postal Service will have delivering the check. We can only send the check, we do not deliver it ourselves. We can tell a Member when a check will be SENT, but never how long it will take them to RECEIVE. We can tell Members that it often takes between 2 days and 2 weeks, but we can’t tell a specific Member for sure the date when he will get his check. 

LTK527033598770X – Alan (Ankit Abrol) – This Member is sharing a computer with another Member. Since she told you she was viewing another Member’s account, this is something you needed to escalate for us to address further. Even if the Member was not violating our Terms (which I found out she is), we would need to address the issue of her being logged into the wrong account. Please escalate when a Member is in the wrong account. 

LTK527033566651X – Symond (Sharad) – Please be more careful to wait and see if the Member wants to reactivate his cancelled account before reactivating. 

Regards, 
Subir